BUY WITH CONFIDENCE

The Cardoor Guarantee

We offer a 14-day money-back guarantee on all vehicles, a 60-day exchange program, and a 90-day guarantee, so you can buy with confidence knowing your new car is a perfect fit.

14-day money back guarantee

When you buy a vehicle from CarDoor, we want to ensure the vehicle is absolutely the right one for you. If it is not perfect, you have 14 days / 750km, which ever expires first, to return it and we will refund you, no questions asked.

We unfortunately cannot offer your money back if the car has been in an accident, damaged, modified or altered from the condition it was delivered in.

60-day exchange program

In addition to our 14-day money back guarantee and 90 day guarantee, we will provide you with the freedom to exchange your vehicle for a vehicle of equal or greater value if you are not 100% satisfied in the first 60 days / 5,000 km, which ever expires first. You are entitled to exchange your purchased vehicle for any reason, provided it is in good mechanical condition, has not been in an accident, damaged, modified or altered from the condition it was delivered in.

90-day guarantee

When you purchase a CarDoor vehicle you will receive a free 90 day / 10,000 km, which ever expires first, guarantee. Our warranty covers defects in materials or workmanship for many parts of the car but excludes wear items like brakes and tires, as well as environmental damage like external rust or windshields.

The guarantee does not cover routine maintenance or damage from lack of maintenance. Damage from misuse isn’t covered, and acts of God, like flooding from a natural disaster, are also not covered. We unfortunately cannot offer our warranty if the car has been in an accident, damaged, modified or altered from the condition it was delivered in.

Customer Reviews

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yx chen Nov 24, 2022

good service from Ash and her team.

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Nora Ye Nov 17, 2022

I am very satisfied with CarDoor service. They helped me sell my car beyond my expectation! Especially my experience with Michael was great, he showed very professional demeaner and made things simple, clear, quick. I highly recommend CarDoor!

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Robert Topping Nov 17, 2022

I highly recommend CarDoor. Their system was simple to use and they were hands-on in making it all work smoothly. An easy way to sell a car.

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Bard Suen Nov 5, 2022

I’m so glad I went with CarDoor instead of dealing with a private sale or going to a dealership. They made the whole process so easy and fast, and I got more money for my car than was quoted by a local dealer. It was a pleasure dealing with Ash and Zach, and I would highly recommend this service to anyone looking to sell their car for sure. Thank you CarDoor!!

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Leo & Celina Lagnado Nov 4, 2022

We worked with Ash at CarDoor and it has been one of our best customer experiences in the last decade. They are responsive and truly dedicated to exceptional customer service. It is so refreshing to see this in an industry that is usually plagued with shady car dealers on back lots. CarDoor brought true disruption to this industry: touchless, end-to-end service, leveraging all you could expect from cutting-edge digital-first platforms. Do not look any further for used cars, they are the best.

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Christopher W. Hampton-Davies Nov 3, 2022

Excellent experience, - simple selling process - recommend trying this selling option against traditional methods of unloading your car. Sold my 2015 Explorer with CarDoor; was much better than Autotrader where dealers dominate and offer financing to customers. If you are a private seller and selling in the 5 digits $ it's tough to compete against dealer financing. Received better offer from CarDoor than trade-in value from dealerships.

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Rhonda Rathburn Oct 31, 2022

I had to quickly sell my car due to a move abroad and my experience with CarDoor was excellent. Such an easy way to sell a vehicle...get an estimate, snap and send a few photos, get an offer, accept the offer, and they come and pick up your vehicle and hand you a certified cheque. Eliminates all the hassle of selling your car privately...no fielding phone calls, no test drives, no having to have a safety done, no having to complete paperwork for the government (they even returned my plates to the Ministry for me!). My only complaint ...

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Me g Oct 31, 2022

CarDoor made the experience of buying a car so easy. Thanks to James for answering all my silly questions so quickly and finding me the exact car I was looking for in record timing! The car was delivered to me incredibly clean and in great shape! Thank you so much!!

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angus adams Oct 28, 2022

Best car buying experience ever the whole deal from start to finish on my Elantra was so easy stay away from the dealership dinosaurs. Great job

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Pipi Liu Oct 28, 2022

Great Service Pick up the vehicle at my home and very easy to deal with Thanks Ash

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Louy Shaath Oct 26, 2022

Good service, Cooperative staff, Excellent follow-up. Thanks Ash.

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james wilson Oct 21, 2022

I recently wrote off my 2015 Chrysler 200 in a 94 km per hour roll over collision with a stopped vehicle and an oncoming vehicle. Surprisingly my wife and I only received minor injuries. For that reason alone we decided to purchase the same vehicle. We have been a new car dealer buyer for many years and were quite apprehensive about buying a used car online. Well I can tell you that we were pleasantly surprised with the courteous and professional service we received at Cardoor. We have had the car for about a month now and it has far exceeded our expectations. ...

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Hassan Salame Oct 21, 2022

I was impressed by the service and gow simple the process is. Initially i was skeptical because they didn't ask for inspection which was odd for me but it worked up well for me. Ash helped me get a better offer much better that the stealership offered. You don't get a feeling that she is trying to get advantage of you like other dealers rather she is trying to help! Very satisfied thanks!

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Alex Kostik Oct 7, 2022

Thanks to Ash at CarDoor for making the sale our car painless. Ash got us $6,000 more than the dealer even offered. Zac, who picked up the car was on-time and very personable. Would highly recommend.

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md097 Oct 5, 2022

I used CarDoor in the purchase of my first vehicle. I was extremely satisfied with the customer service - Michael, Sergey, and Zach were all super helpful and informative and made the process of buying a car a breeze. I highly recommend this company buying your next vehicle!

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Courtney Farinha Oct 4, 2022

To say I am amazed by this company is an understatement. Such a smooth and simple process for selling a vehicle, CarDoor blows any of their competitors out of the water. Staff are incredible, offers can’t be beat, just the simplicity and convenience alone is nothing that I’ve seen before when it comes to selling your vehicle. Thank you again Siavash and Zac for everything!

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Carl Oct 1, 2022

If your looking to buy a car with confidence and have a dealer to have your back even after the sale has been completed CarDoor is definitely the place! Ask James or Jonathan.

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Stephen D Sep 23, 2022

This was hands down the easiest time I've ever had selling a vehicle. I needed to sell my truck quickly before I left the country. I contacted three dealerships, two never bothered to return my call and the third lowballed me. Found Cardoor through a Google search, something like "selling a car quickly". Sent in the requested photos, responded to a few follow up questions and in less 12 hours they got me $6000 above the lowball offer from the local dealership. I've sold four or five over the years, this is the first I ever sold from ...

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Joseph Robinson Sep 21, 2022

Used the app to take pictures from my phone. Received an excellent offer to purchase and they came with a cashiers cheque and a trailer to pick up the car. Super easy and the staff from Ash who brokered the purchase to Sammy who picked up the car were amazing. Thank you for a great experience!

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CarDoor 43.630091, -79.522825.