The Cardoor Guarantee

We offer a 14-day money-back guarantee on all vehicles, a 60-day exchange program, and a 90-day guarantee, so you can buy with confidence knowing your new car is a perfect fit.

14-day money back guarantee

When you buy a vehicle from CarDoor, we want to ensure the vehicle is absolutely the right one for you. If it is not perfect, you have 14 days / 750km, which ever expires first, to return it and we will refund you, no questions asked.

We unfortunately cannot offer your money back if the car has been in an accident, damaged, modified or altered from the condition it was delivered in.

60-day exchange program

In addition to our 14-day money back guarantee and 90 day guarantee, we will provide you with the freedom to exchange your vehicle for a vehicle of equal or greater value if you are not 100% satisfied in the first 60 days / 5,000 km, which ever expires first. You are entitled to exchange your purchased vehicle for any reason, provided it is in good mechanical condition, has not been in an accident, damaged, modified or altered from the condition it was delivered in.

90-day guarantee

When you purchase a CarDoor vehicle you will receive a free 90 day / 10,000 km, which ever expires first, guarantee. Our warranty covers defects in materials or workmanship for many parts of the car but excludes wear items like brakes and tires, as well as environmental damage like external rust or windshields.

The guarantee does not cover routine maintenance or damage from lack of maintenance. Damage from misuse isn’t covered, and acts of God, like flooding from a natural disaster, are also not covered.

Customer Reviews

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Wadah Ahmed May 18, 2022

I wished google allows me to give 7 or even 10 stars. My experience with CarDoor and with "Ash" specifically was amazing. Not just she gave me the best price I can get to sell my car, but also she was very kind, pleasant, professional, patient, and gave a lot of advises which was extremely helpful. I'll definitely recommend CarDoor ( and again Ash) for my friends and family, and I'll always reach out to them for my future car buying and selling plans. I can't say enough but just wanted to send many many thanks for the ...

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sarah Louenco May 17, 2022

Had the easiest experience with them, they were quick responses and helpful with any questions I had. When I needed something fixed on the car they were more than willing to help, lived up to their warranty and made sure everything was done right. I'd would use cardoor again 🙂

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Suzan Kowalski May 16, 2022

This is the first time I've bought a car online (this is my 5th car)) and the experience was very positive. I provided Siavash with the specs I was looking for in a car and how much I wanted to pay, and he presented me with a few options. Siavash was courteous, responsive and easy to work with. We concluded the deal over email within 1 day. Delivery of the vehicle and removal of my old vehicle as trade by Zac also proceeded efficiently. I would buy a vehicle from CarDoor again.

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I am very impressed with their evaluation tool, which only requires you to take and send in pictures based on step-by-step instructions of a designated web portal. They reach out to interested buyers on your behalf. Time saving and efficient. Would definitely recommend to guys who love one-stop service.

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Johnny Arghirescu May 13, 2022

I had a fantastic experience with the team, specifically Ash. I received timely responses, detailed step-by-step's and honest pricing. If you are looking for a realistic experience, definitely worth reaching out!

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Dave Calvert May 12, 2022

Siavash Ghanbari was excellent to deal with. Was very helpful in setting up sale of my vehicle. Had no issues. Great group of people to deal with, right from Siavash to the gentleman who picked up my car. Would highly recommend.

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Holli Waggie May 7, 2022

Great service, easy to use. Ash was very helpful during the whole process, and Zac was amazing when he came to get my car, he waited with me to ensure the etransfer came through. Would recommend to anyone.

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Njanga Rozay May 4, 2022

Fast and trustworthy service! Thanks Ash!

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Dave Toderick May 3, 2022

Thanks to CarDoor for making it so easy for my elderly mother to sell her old car in a safe, stress-free way. Ash was helpful and encouraging when I talked to her by phone or text. Zac called ahead to let me know when he would arrive for the pickup and was cheerful, polite and efficient when he got here. I've already recommended to some friends that they consider CarDoor if they're thinking of buying or selling a car.

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this happened Apr 28, 2022

Sold a car to CarDoor today. From the very start, Ash (customer rep) has been very helpfully and honest. No mis leading, no low balling. Ash answered all questions and concerns with out delay. He was available by text or call anytime. First time I sold a car, so I was skeptical and had alot of questions and concerns that Ash was able to answer and make me feel as if we had done business before. I am very pleased with how thorough and fair their process was. I highly recommend CarDoor!

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Vítor Heliodoro Apr 23, 2022

It was my first time buying a car online and I was kind of scared But Ash made it a very pleasant experience And they delivered a great car A totally recomend

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minh anh vo Apr 19, 2022

I was greatly assisted by ash and johnathan with looking for my new car. Would recommend for anyone who is also looking for a vehicle and needs great service!

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David Rainville Apr 14, 2022

Sincere thanks to Sergey and CarDoor for arranging the purchase of my 2012 Audi A5. I received a fair price for the car and was very pleased with how straightforward to whole process was without having to go through dealers, wholesalers or selling to private buyers. Your online model was so easy to work with. Thanks.

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Al R Apr 7, 2022

HUGE shout out to CarDoor for their help in selling my Hyundai Tuscon!! They got me $4,000 MORE than my dealer offered me for it (not kidding). Tal & Sergey made the process easy and painless. Highly recommend!

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Ryan Shay Apr 6, 2022

i purchased my vehicle from cardoor during the winter holidays, and my salesman Sergey made sure the process was super quick and easy. He had also made sure the delivery and payment was at a convenient time for me and it was in and out on the set date. 100% will be buying my next car with Sergey again.

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Steve Devocht Apr 5, 2022

I decided to buy a car online because of my work schedule and proximity to a dealership. I came across through a Google search and filled out the contact sheet. I was put in touch with Jonathan and was pleased with his level of attention and his desire to find us what we wanted, we went back and forth almost exclusively by email 96 to be exact. At the end of it all we had the truck we wanted delivered right to our door. It came with some minor issues. ( not at all the fault of CarDoor) But they ...

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Chris McCoy Apr 1, 2022

Working with Cardoor was nothing but fantastic when I was working with Tal and his team. He's great, very helpful. There was a slight issue with the car but they took care of it immediately. I am really pleased with how they handled everything and I really hope to use their services again in the future. Thanks a lot, Cardoor!

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Michelle Westover Mar 31, 2022

Ash was awsome to deal with. I explained my situation and we went over some options. We discovered through their honesty and hard work that it just didn't make sense for me to change vehicles at this time. So many other places would have just pushed for the sale. They were quick and dedicated. When it's time for me to upgrade I will definitely return.

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mikephan121 Mar 1, 2022

I had a lot of reservations about selling my truck privately, then I did research and found I corresponded with Sergey, and he was fantastic to deal with. Very professional and this company didn't lowball me, unlike some dealerships. It's a great new way of doing business and really caters to customer service. I definitely recommend using car if you are going to sell. They are highly reputable and my experience was very good.

CarDoor 43.630091, -79.522825.