The Cardoor Guarantee

We offer a 14-day money-back guarantee on all vehicles, a 60-day exchange program, and a 90-day guarantee, so you can buy with confidence knowing your new car is a perfect fit.

14-day money back guarantee

When you buy a vehicle from CarDoor, we want to ensure the vehicle is absolutely the right one for you. If it is not perfect, you have 14 days / 750km, which ever expires first, to return it and we will refund you, no questions asked.

We unfortunately cannot offer your money back if the car has been in an accident, damaged, modified or altered from the condition it was delivered in.

60-day exchange program

In addition to our 14-day money back guarantee and 90 day guarantee, we will provide you with the freedom to exchange your vehicle for a vehicle of equal or greater value if you are not 100% satisfied in the first 60 days / 5,000 km, which ever expires first. You are entitled to exchange your purchased vehicle for any reason, provided it is in good mechanical condition, has not been in an accident, damaged, modified or altered from the condition it was delivered in.

90-day guarantee

When you purchase a CarDoor vehicle you will receive a free 90 day / 10,000 km, which ever expires first, guarantee. Our warranty covers defects in materials or workmanship for many parts of the car but excludes wear items like brakes and tires, as well as environmental damage like external rust or windshields.

The guarantee does not cover routine maintenance or damage from lack of maintenance. Damage from misuse isn’t covered, and acts of God, like flooding from a natural disaster, are also not covered.

Customer Reviews

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WanWan湾湾 Aug 13, 2022

Had a consultation with one of their agent, very patient and responsive to all my questions. The offer was good too however I didn’t proceed with them, instead I negotiated a similar deal with my home dealer Honda. Will come back for any future opportunities. Overall I recommend them.

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Shelagh Yanni Aug 6, 2022

Amazing, professional service. Ash was so polite and professional, and found me my asking price. Zac arrived exactly on time at pickup location and was also polite and professional. Best car selling experience ever. 100% recommend.

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Brian & Olivia Hess Jul 21, 2022

100% recommend to anyone looking to sell their car! Cardoor was a quick and easy way to get my vehicle to a new home. Ash provided exceptional customer service, quick responses to any questions I had and made the whole process hassle free. Zac was friendly and professional for pick up and cheque was deposited before the car was even loaded up! Great experience!

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Stacy Panek Jul 21, 2022

I highly recommend Ash and the team at Car Door for selling your vehicle fast and with expectational customer service. For an online based business, the service blew me away. From the 1st call with Ash to selling the car in 24 hrs from uploading the pictures. Sergey call with a price and even worked to get me a bit more than the originally offer. Zac came to pick up the car and the customer service just continue to impress me. There was delay in the etransfer and Zac patiently waited for the money to be transferred to my account. I ...

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Sunny Jul 19, 2022

Sorry for the late review. The whole car selling experience was going smoothly and efficiently. Cardoor gave me a not bad offer and agent Ash replied very fast and tried her best to match my ideal price. All the selling document were made the same day. On the following day, transport specialist Zac and Zaula (hopefully spelled right) came to pick up the car. They were polite and friendly, handed me the certified check before signing the ownership, and loaded the car very carefully. All of workers are very friendly and easily to communicate. Thanks for their effort. Its a ...

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C. D.R. Jul 6, 2022

Ash is a great agent and really walked me through the process of buying my first car here at CarDoor. I'm honestly really impressed and didn't think it would be this easy. To add onto that, Ash was also really transparent with disclosing any important information of the car prior to shipping and kept me updated with everything on a regular basis. Thanks Ash you've been a pleasure!

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TeejayTDI Jul 6, 2022

Super simple process, with walkthrough and feedback. The professional staff are easy to deal with. They take care of the whole selling process for you and give you the best offer they can find without the hassle of tire kickers lowballers and timewasters. Your vehicle Isn't sold until you accept an offer, and the pickup process is painless. A certified check was handed to me before loading my vehicle in the trailer. I highly recommend this company if you're looking to sell but don't want the hassle, or considering trading in but want a bit more than ...

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eric holtz Jul 6, 2022

Great company to deal with for selling your vehicle! Got a great cash offer for my truck and pickup was a breeze! I would definitely recommend anyone else in the market to buy or sell to check out

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Ankit BHARDWAJ Jul 6, 2022

It was my first time selling my car with this online business module. And the way it went was really amazing. Such a quick and smooth process that I will really recommend it to my friends. And got the deal that I was not getting anywhere. Thanks Siavash and the whole team of Cardoor for getting the best deal for me…

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Mowbray Wright Financial Jul 4, 2022

A very impressive and seamless process. I have purchased 15 cars in my lifetime - this was by far the easiest , most enjoyable , transparent transaction EVER. I purchased a Jeep in my kitchen online , and took delivery in my driveway. All GOOD ! Nothing but positive things to say with the employee contacts I had and the followups to be sure I was happy. A unique experience and a unique firm…CARDOOR….way to go guys!

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K Shaal Jul 4, 2022

CarDoor is an excellent way to sell your car efficiently and for a fair price. Very transparent, extremely responsive, and zero sales pressure. Well worth a try if you're selling a car. Also, they pick up the vehicle and hand over payment on the spot. It doesn't get more convenient than that!

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Peter Day Jul 4, 2022

The team at CarDoor listened to my needs, did a ton of research and found me the perfect truck at a great price. They were easy and fun to work with. Highly recommend!

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Shubham Gupta Jun 26, 2022

Way better than the second best option for selling used car according to my experience. Was offered a very good price for my Hyundai Elantra

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Amadou Cisse Jun 25, 2022

I had a good experience with Cardoor I highly recommend Ash as she is very professional and goes above and beyond to help. No bad experience at all

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Anand Yadav Jun 24, 2022

I came very close to buying the car from CarDoor. Even though I didn't end up buying the car from them, the experience with CarDoor was really great. I especially want to give a shout out to their sales team - they are phenomenal. Especially Jonathan Jutson. I have never met a more transparent and empathetic car salesperson. Jonathan was always promptly available to answer any of my questions. Not just that, when asked that is there any additional information I can get for the cars I was looking at - he made the ground team go and make ...

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Thomas Lagaillarde Jun 22, 2022

Very smooth process. Ash was reactive and helped me get the price I wanted for my used car in few days. This was very helpful as we were leaving the country shortly.

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Shehawah shaunie Jun 22, 2022

First time ever doing this and I wasn’t sure because I had my car on a loan. Ash, my agent, got someone to buy it close to the full amount where I only had $2000 ish amount left (bit of a miscommunication there where I thought I could do payments but nope!). However, Ash has been nothing but patient, kind and fast in responding all of my insecure questions and putting all my doubts to rest! Another problem we had was the bank mixed up the numbers of my account they deposited the money in, and when I told Ash, ...

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georeggl Jun 22, 2022

I had recently had major surgery which left my immune system compromised and I was still recovering. I was looking for a way to sell my vehicle that allowed for contactless service. I came across Cardoor through a simple Google search. I contacted them and right from the beginning their customer service was unbelievable. They responded through timely text, which I appreciated. They made me feel like they would do everything they could to get me the best deal possible, and they did. They sold my vehicle for $3700 more than what a dealer was offering for my trade in. The ...

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Jessica W Jun 20, 2022

It was my first time to sell a car but using cardoor the whole process was really easy and quick. Jonathan was professional in handling the process; helpful and responsive to my application and questions. They gave me the best offer out of many other car selling websites and dealers. I will refer cardoor to all my friends who want to buy and sell car. Thanks cardoor!

CarDoor 43.630091, -79.522825.