Question 1

Why sell with CarDoor?

Accepted Answer

Thousands of Canadians choose CarDoor because our process is easy, fast, and 100% online. We make it easier to get the best price for your car without the usual hassle. When you share your car details with us, we use our proprietary technology and real-time data from hundreds of verified dealers to help identify a competitive, market-backed offer quickly.

You don’t have to travel from dealership to dealership , be re-directed to a dealership as a lead from marketplaces such as AutoTrader, receive bids from dealerships and online retailers looking to “buy low” so they can then retail your vehicle to maximize their profitability, create listings, meet strangers, or spend your weekends test-driving with potential buyers. Everything is handled through a simple, guided process, and we take care of the paperwork, logistics, and payment so you can enjoy a smooth, stress-free experience from start to finish.

Question 2

How do I get paid when I sell a vehicle to CarDoor?

Accepted Answer

As soon as we pick up your vehicle, or if you choose to drop it off to us, we pay you on the spot by certified cheque or electronic funds transfer (EFT).

Question 3

How does my current auto loan get paid off?

Accepted Answer

If you have a loan on the car that you're selling, CarDoor will pay off the loan and deduct it from the value of our offer.

Question 4

Do I need to make an appointment and bring my car to CarDoor?

Accepted Answer

Our entire process can be handled online without the need to bring your vehicle to CarDoor. We will arrange a time with you to pick-up your vehicle from your location or you can choose to drop off your vehicle to us to conclude the sale process. At drop off or pick-up, we will perform a quick inspection to verify your vehicle condition has not changed from how you represented it to us. We then handle all of the details, including lien releases, loan or lease payoff, and pay you instantly.

Question 5

I’m unsure whether I have adequately disclosed cosmetic imperfections.

Accepted Answer

No worries. That’s exactly why we ask for pictures. Our simple online application guides you on which angles to capture, and our team reviews everything from there to make sure your car is assessed accurately. You don’t have to stress describing every detail.

Question 6

What documentation is required to sell my car to CarDoor?

Accepted Answer

• Driver’s licence 
 • Proof of ownership or title for the vehicle 
 • Loan payout statement (if your vehicle is financed - we can help with this!) 
 • Lease buyout letter (if your vehicle is leased)

Question 7

What is a loan payout statement and how do I get one?

Accepted Answer

A loan payout statement shows the current balance of your auto loan. We should be able to secure this for you, but some banks will require you to do it directly with them. Our Customer Advocates will advise you at the time this is required.

Question 8

I am still driving my car. Does CarDoor allow variation in mileage?

Accepted Answer

Yes, we allow a 500-km variance in mileage with no change to your offer. If you have a larger variance, please let us know and we can advise of any impact to our offer.

Question 9

Can I sell a car that is currently leased?

Accepted Answer

Yes! When you sell your leased car to us, you avoid the additional tax costs associated with a standard lease buyout. Depending on the make, there may be a fee associated with buying out your lease, and we’ll walk you through that as part of the process.

Question 10

I sold my car to CarDoor, but an auto loan payment was still withdrawn from my bank account?

Accepted Answer

No worries! If a loan payment was withdrawn from your bank account after you already sold your car to us, don’t worry. The amount will be refunded back to you by your lender. If you require assistance from us with this situation, one of our Customer Advocates would be happy to assist.

Question 11

Does the owner(s) of the car need to be present at the time of sale?

Accepted Answer

Yes! The owner (and co-owners) needs to be present at the time of sale. Exceptions are made for cars being sold by an estate or under power of attorney.

Question 12

Are there certain cars that CarDoor will not offer to purchase?

Accepted Answer

No! We will purchase any vehicle, unlike some of our competitors.

Question 13

Do you accept trade-ins?

Accepted Answer

Unfortunately, we don’t accept trade-ins because we are not retailers. This is a benefit to you since we are not trying to “buy low” like a retailer that then wants to resell your vehicle for the highest price to maximize their profitability. If you have your sights on another vehicle, you can still sell your car to CarDoor and use the cash toward buying your next vehicle wherever you’d like.

Our process is designed to help you get a strong, market-based price for your car, which can put you in a better position when you’re shopping for your next vehicle elsewhere.

Question 14

Can I sell my car if it was in an accident?

Accepted Answer

Yes. Accidents may affect your car's appraisal value, but in most cases, you can still sell it.

Question 15

What is the process to sell my car?

Accepted Answer

Selling your car with CarDoor is quick and fully online. Just head over to our Sell (https://www.cardoor.ca/SellYourCar)page and tell us about your car, share a few pics through our simple link, and we’ll review everything to give you a strong, fair offer. If you decide to move forward, we handle the paperwork, logistics, and payment, so the entire experience feels easy and stress-free.

Question 16

Will you buy my car if I have a loan on it?

Accepted Answer

Yes. If the amount owed on your car is less than the amount of our offer, we will pay you the difference and clear the lien with your financial institution. If the amount owed is greater than the offer, you would need to provide us with a certified cheque or bank draft for the difference, and we will pay off the loan on your behalf. One of our Customer Advocates will be there to help you every step of the way.

Question 17

Will my offer change when it gets picked up? Is the cash offer really firm?

Accepted Answer

At CarDoor, we pride ourselves on providing firm offers. Simply follow the steps outlined on our website to get an estimate of your vehicles' value - we will ask you to take a few pics for us, and then we get busy doing our work to provide you with your firm offer. Typically, our customers receive a higher “firm” offer than the “estimate” after we have reviewed all the details of your vehicle. Your cash offer is firm and will not change at pick-up or drop off provided the car condition is as you’ve described and there are no undisclosed issues.

Question 18

Will you come and pick up my car?

Accepted Answer

Yes! Or you can drop it off to us, and we will provide you with a $50 Uber gift card.

Question 19

Do I have to pay tax when selling my car?

Accepted Answer

When you sell your car to CarDoor, you don’t pay HST for the sale. As the buyer, we handle any taxes owing when the vehicle is transferred into our name. The amount we offer is the amount you receive (minus any outstanding loan or lease balance).

The only exception is when you're selling a company-owned vehicle, in which case you’d receive HST.

Question 20

Can I sell a car on behalf of someone else?

Accepted Answer

You can only sell a car that is registered in your name, or you would need to provide us with a Power of Attorney document.

Question 21

Can I sell a car owned by a company?

Accepted Answer

Yes. If you wish to sell a car owned by a company, we simply require an article of incorporation indicating that you own the company or have signing authority as well as the company’s HST number.

Question 22

What Paperwork does CarDoor Handle?

Accepted Answer

CarDoor handles all the paperwork required to complete the sale, including the bill of sale, ministry documents, and any lender or lease payout forms if applicable. We make sure everything is completed correctly, so the handover is smooth and stress-free for you.

Question 23

Are there any restrictions or requirements to sell my car to CarDoor?

Accepted Answer

Yes, there are a few conditions to keep in mind:

• If the vehicle was purchased outside of Canada, it must be fully imported. 
 • If the vehicle has been registered in another province, the original ownership is required. 
 • If the vehicle registration (licence) has expired, it must be renewed/valid. 
 • You need at least one set of keys. 
 • The car must be in running condition.

Question 24

When will I receive my guaranteed offer?

Accepted Answer

The price you initially received on our website is an estimate of value based on current market data. Once you have submitted your pics, our appraisal team really gets to work, securing you the highest value for your vehicle from input from our proprietary technology and input from hundreds of dealers within our network.  Once we complete this detailed MarketCheck, we provide our firm offer. All of this happens in minutes!

Question 25

What is CarDoor’s dealer network?

Accepted Answer

CarDoor’s dealer network is a network of hundreds of licensed, verified dealerships across Canada that we leverage to identify your best offer. We use real-time data and interest from this vast network to help determine a strong, competitive market-backed value for your car. Every dealership in our network is vetted. This process is unlike any of our competitors that you may encounter, and it is our competitive advantage that yields you the best price possible for your vehicle.Don’t worry, you will not have to deal with anyone other than CarDoor. We do all of the legwork for you.

Question 26

Is there a fee to have my car picked up?

Accepted Answer

There may be a fee associated with the pick-up option based on proximity to our Toronto location. If you drop the car off to us, there is no fee, and we give you a $50 Uber voucher!

Question 27

Is CarDoor a safe place to sell your car?

Accepted Answer

Absolutely! CarDoor is designed to be a safe and secure way to sell your car. The entire process can be handled from the comfort of your home. Payments are handled through secure methods, and you never have to meet strangers or manage risky private-sale situations. Our process is transparent, guided, and built to protect you at every step. And don’t just take our word for it - check out the 5-star reviews other Canadians have left us on Google Reviews.(https://share.google/pkJ5PzlGZ6TNrrlgk)

Question 28

I’ve received my online estimate - is this my offer?

Accepted Answer

Not yet. The online estimate you received is a starting point, calculated using current market data. After you upload photos of your car, we’ll review its condition and then provide a guaranteed offer you can rely on.

Question 29

How are you different from online dealerships or bricks-and-mortar dealerships?

Accepted Answer

We are not a vehicle retailer or a typical dealership. Unlike dealerships (including the online kind) we do not buy your vehicle to then resell it retail. That means there is no conflict of interest. Our only job is to get you the best possible price for your car. We do this with our proprietary CarDoor MarketCheck where we leverage our vast network of dealers to make sure your offer reflects real market demand. In contrast, traditional dealerships - online or in person - are motivated to buy your car for the lowest possible price so they can resell it for their own profit.

Question 30

How do I settle my negative equity?

Accepted Answer

Negative equity occurs when the amount you owe for your car is higher than the sale price of the vehicle.

CarDoor offers two ways to settle your negative equity:

1. You can pay all up front by ETF  
2. We offer payment plans to cover negative equity amounts through Affirm or other lenders. Approval rates depend on your credit profile. Your Customer Advocate can help you review your options to determine the best solution for you.

Question 31

What are the fees to sell my car through CarDoor?

Accepted Answer

There are NO fees from CarDoor to sell your car. Period.

Beware: some of our competitors do charge fees, and this can significantly erode the amount you ultimately receive for your vehicle. Read their small print! Or simply come to us.

Question 32

How do you find my best offer?

Accepted Answer

CarDoor’s proprietary MarketCheck uses real-time data from hundreds of verified dealers to help identify the highest value for your vehicle. Why does this benefit you versus a single online dealer or brick and mortar dealerships? Because there is no conflict of interest. Our only job is to get you the best possible price for your car. When you win, we win.

Question 33

What is a guaranteed offer?

Accepted Answer

As the market shifts offers can change, your guaranteed offer is the price we can guarantee for your vehicle right now!

Question 34

What can impact the valuation and price of my car?

Accepted Answer

Your valuation can change based on things like age, mileage, condition, features, accident history, and current market demand. Pictures help us see your vehicles’ condition details clearly, so the price reflects your vehicles’ true value.

Question 35

Why has my online estimate changed since I last submitted an application?

Accepted Answer

Your online estimate is only the first step. Once you send us pictures, we review your car in more detail and tap into our buyer network. About 86% of customers end up with a higher price at this stage and receive cash within just a few hours. It’s a major transaction, so we take the time to do the legwork for you to help you get the best offer.

Question 36

Why do I need to take pictures of my car?

Accepted Answer

We ask for pics so we can properly understand your car’s real condition and features, not just the basic details. The better we can see your car, the easier it is for us to give you an accurate, guaranteed price that reflects its true value.

Question 37

I’m having trouble uploading my pictures.

Accepted Answer

If you’re experiencing issues uploading your pictures, your Customer Advocate is here to help. Get in touch with them and they’ll walk you through the quickest way to get your pics submitted.

Question 38

What do I need to bring on the day of pick-up/drop-off?

Accepted Answer

• Ownership 
 • Valid ID 
 • Car Keys 
 • Extra tires/rims (if applicable) 
 • We can take off the plates for you, but you are welcome to take them off yourself

Frequently Asked Questions