Vehicle Protection

14-day money back guarantee

When you buy a vehicle from CarDoor, we want to ensure the vehicle is absolutely the right one for you. If it is not perfect, you have 14 days / 750km, which ever expires first, to return it and we will refund you, no questions asked.

We unfortunately cannot offer your money back if the car has been in an accident, damaged, modified or altered from the condition it was delivered in.

60-day exchange program

In addition to our 14-day money back guarantee and 90 day guarantee, we will provide you with the freedom to exchange your vehicle for a vehicle of equal or greater value if you are not 100% satisfied in the first 60 days / 5,000 km, which ever expires first. You are entitled to exchange your purchased vehicle for any reason, provided it is in good mechanical condition, has not been in an accident, damaged, modified or altered from the condition it was delivered in.

90-Day Bumper-to-Bumper Warrantee

When you purchase a CarDoor vehicle you will receive a free 90 day / 10,000 km, which ever expires first, bumper-to-bumper warranty. Our warranty covers defects in materials or workmanship for many parts of the car but excludes wear items like brakes and tires, as well as environmental damage like external rust or windshields.

The bumper-to-bumper warranty does not cover routine maintenance or damage from lack of maintenance. Damage from misuse isn’t covered, and acts of God, like flooding from a natural disaster, are also not covered.